Frequently Asked Questions.

Roller doors, as the name suggests, is a continuous curtain of corrugated steel that rolls up into a neat cylinder (like a carpet) and sits above the garage door opening. Made from steel roller doors are known for being durable and space savers.

Sectional doors are made up of a series of rigid panels that slide up and along the ceiling to sit flush against the roof of your garage. For more information refer to this handy article.

Yes, if it’s a genuine B&D sectional garage door you can replace a single section. Sectional door panels can be replaced if the damage to them is minimal. If the damage has affected a more major component of the door (for example the frame) then you will need to replace the entire door as doors that have bent their frames or fallen off their hinges are usually too dangerous to repair.

A number of factors are considered when replacing the panel of the door including the age of the door and any upgrades we may have made to the machinery that manufactures our doors. Due to the every day wear and tear of your garage door we can’t guarantee that the new panel will be a perfect colour match as colours tend to fade and lighten in the harsh Australian climate. 

Likewise if you have a sublimated garage door or a garage door with a woodgrain texture we recommend you purchase all new panels as the colour/grain will likely not be a perfect match.

If you purchased your B&D door through one of our Accredited B&D Dealers we recommend you contact them first as they will have detailed records of your purchase to ensure a good fit. If you’re not sure give our friendly team a call on 13 62 63.

If you don’t have a B&D door, we can organise a complimentary consultation to recommend you a new door to help you secure your garage.

No. B&D garage doors and openers and designed and tested to work together. We recommend buying a genuine B&D opener when purchasing your new garage door as this qualifies you for our market leading 10-year total confidence warranty.

Follow our quick troubleshooting video below.

Customisation options for sectional doors are endless, including materials, colors, windows, and decorative hardware. Custom panel designs are also available, allowing you to add unique patterns or personalized designs to your sectional door.

If you have a sectional garage door, head to this handy guide on sectional door automation.

If you have a rolling garage door, use this handy guide on which roller door opener is right for you.

If you have a Designer garage door, then we recommend using the Smart Pro garage door opener as our Designer Series doors are often heavy and need the additional strength and lifting power that the Smart Pro provides.

The most common reason a garage door remote or wall button stops working is because the batteries are low. Change the batteries and try again. If this doesn’t work watch our quick video tutorial below.

If you’re still having trouble call B&D and we can arrange for one of our friendly, qualified garage door technician to service and repair your opener.

A standard garage door and opener service takes 30 minutes and includes:

• Lubrication of the critical moving parts including chain drive, tracks, wheels or cable drum. This ensures your door travels smoothly and quietly.
• Tightening of door mounting points along with door bolts, screws, cables and connectors. Delivering integrity of the door and tracks and preventing failure associated with parts pulling apart or away from fixing points.
• Adjustment of spring tension to limit ‘spring fatigue’ or undue strain on the opener, reducing likelihood of failure over time.
• Adjustment of opener travel limits and force margin to ensure the door opens and closes to specification, without causing damage to the door or opener.
• Assessment and adjustment of safety components and accessories including safety beams, Auto-Lock and Safe Lock (if installed) Assessment of the door alignment and the diagnosis of irregular operation remedies. Any critical issues may require additional repair work and will be quoted separately.

When there is a power failure, you will be unable to automatically open or close your garage door or gate (unless you have Battery Backup fitted to the opener). To use your door / gate during a power outage, you will need to disengage the opener and operate the door manually.

Follow these four simple steps to safely open and close your garage door during an outage:

1. Disengage your Auto-Lock (if applicable)

The Auto-Lock device automatically locks your door when it closes. The small square lock is located either on the left or right hand side of the inside edge of the door, approximately 10 – 30cm from the floor. Once you have located it, press the emergency lock/unlock button on the front of the device. This will unlock the door. Note: not all garage doors have Auto-Lock installed.

2. Manually release the opener

There will be a red cord hanging from your garage door opener (regardless of whether you have a sectional or rolling garage door).

You can follow our quick how to video guide or follow the instructions below.

• For rolling doors, pull the cord directly down.

• For sectional doors, either pull the cord towards or away from the door (this will depend on the specific opener you have installed – there is no harm in trying both ways until the door disengages).

You will hear a click to signify the change to disengaged. Try to open it – it should come up fairly easily however if it doesn’t then, it hasn’t been disengaged properly so please try again.

If you have an automatic gate, there are two manual release options:

• For swing gates, pull the manual release pin up. Whilst holding the ring up, rotate clockwise.
• For sliding gates, slide the cover off the manual release handle on the side of the opener. Using the key provided by your installer, unlock the manual release (this is a security measure). Turn the handle anti-clockwise.

• For garage doors, simply pull the red cord again in the same direction (note – some styles of B&D openers may require you to pull the cord in the opposite direction).
  
  You will hear a click to signify the change to engaged. Use your remote to operate the door.– if the opener seems to be rotating but door isn’t moving (for sectional doors – if the chain is moving you need to wait until the chain index moves into the shuttle to engage the opener), then the door has not been re-engaged, try again.
• For gates, simple repeat the steps to manually release the opener but turn anti-clockwise.

Experience frequent power outages?

If you often experience the inconvenience of power outages, it might be worthwhile adding Battery Back Up to your garage door opener. Battery Back Up ensures your garage door will continue to operate during power outages by drawing on built-in, rechargeable batteries. This device can either be added to compatible openers, or alternatively you may choose to upgrade to an opener that has this handy feature.

You can follow our quick how to video below.

You can follow our quick how to video below.

B&D’s Auto-Lock is our garage door security protection system that automatically sends a deadbolt through the guiderail of your B&D sectional garage door every time it’s closed. Auto-Lock ensures you have total peace of mind every time your garage door is closed that it’s not just shut, it’s locked shut. Auto-Lock can be installed on any genuine B&D sectional garage door.

For more information check out our handy video guide below.

Like your front door, when you shut your garage door, it’s not necessarily locked. Also like your front door, there are lots of different options and upgrades available for your garage door so that it does lock. Depending on how important security is to you, and what you keep behind your garage door, B&D have a range of security and locking options available to you to help protect the things that matter to you most.

Most garage doors with automatic openers (or motors) have some built-in security included. You typically need around 30kg to 50kg of force to open a ‘shut’ garage door. By adding a deadbolt locking system, like the B&D Auto-Lock, an intruder would need to impose up to 450kg of lifting force to force your garage door open.  That’s the equivalent of someone lifting a 450kg weight! That’s what we call automatically ‘locked’.

If you see a physical key lock on the outside of your door (manual lock) or you see (and hear) the deadbolt locking system automatically engage from the inside of your garage when you close it, you know your garage door is locked. If you are unsure, give us a call and we can help talk through it with you.

Yes, to varying degrees (except Roll-A-Door NEO currently). As long as you purchase a B&D door & opener together, there is a locking solution available.

All B&D sectional garage doors are able to be locked securely shut with our B&D Auto-Lock system.

All B&D roller doors are able to be locked shut with our centre lift looking system.

B&D safety beams sit at the base of your garage door and shoot an invisible beam from one side of the door to the other. When the beam is obstructed the garage door opener will not engage and if it is lowering will automatically stop and reverse preventing potentially catastrophic damage.

Safety beams are crucial for families with pets or small children and are required by law to be fitted on all garages with smart phone capability. For more information call us on 13 62 63 to discuss what options are available for you.

Follow our handy instructional video below.

Follow our handy instructional video below.

Follow our handy instructional video below.