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Below are some of the most frequently asked questions regarding garage doors and openers.  For other queries, please contact us on 13 62 63.

 

It’s simple, just phone us on 13 62 63 and we’ll pass your information on to your nearest Accredited Dealer.

B&D have released Flex-A-Door for just your type of application. Fitted with the famous Roll-A-Door curtain, Flex-A-Door slides up and along the ceiling, and needs minimal headroom, so now every garage or carport can fit a B&D Door.

At B&D, we firmly believe that the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts; its installation is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your door. One of the other services a professional installer can provide is the disposal of your old door, if you are replacing a door. Professional installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days and cause much frustration. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you.

Most dealers will haul your old door away after the new door is installed for a small additional fee. Discuss this with the salesperson when you get your estimate on your new door.

Yes. B&D makes residential doors in widths beginning at 1200mm up to 6600mm. We can make any width in between, in five millimetre increments. (Note – not all models available in all sizes).

Technical FAQs

When there is a power failure, you will be unable to automatically open or close your garage door or gate (unless you have Battery Backup fitted to the opener). To use your door / gate during a power outage, you will need to disengage the opener and operate the door manually.
Follow these four simple steps to safely open and close your garage door during an outage:

 

  1. Disengage your Auto-Lock (if applicable)
    The Auto-Lock device automatically locks your door when it closes. The small square lock is located either on the left or right hand side of the inside edge of the door, approximately 10 – 30cm from the floor. Once you have located it, press the emergency lock/unlock button on the front of the device. This will unlock the door. Note: not all garage doors have Auto-Lock installed.
  2. Manually release the opener
    There will be a red cord hanging from your garage door opener (regardless of whether you have a sectional or rolling garage door).
    • • For rolling doors, pull the cord directly down.
    • • For sectional doors, either pull the cord towards or away from the door (this will depend on the specific opener you have installed – there is no harm in trying both ways until the door disengages).
    You will hear a click to signify the change to disengaged. Try to open it – it should come up fairly easily however if it doesn’t then, it hasn’t been disengaged properly so please try again
    If you have an automatic gate, there are two manual release options:
    • • For swing gates, pull the manual release pin up. Whilst holding the ring up, rotate clockwise.
    • • For sliding gates, slide the cover off the manual release handle on the side of the opener. Using the key provided by your installer, unlock the manual release (this is a security measure). Turn the handle anti-clockwise.
  3. Open and close the door or gate by hand
    You may now manually open and close the door as required. Take care and beware of items or people surrounding the door or gate so as not to close the door or gate onto them.
    . Note that your door will not be locked when the power is out therefore to lock the door you must re-engage the opener.
  4. Reengage the opener
    To re-engage the opener so your garage door and/or gate operates as normal.
    • • For garage doors, simply pull the red cord again in the same direction (note – some styles of B&D openers may require you to pull the cord in the opposite direction).
      You will hear a click to signify the change to engaged. Use your remote to operate the door.– if the opener seems to be rotating but door isn’t moving (for sectional doors – if the chain is moving you need to wait until the chain index moves into the shuttle to engage the opener), then the door has not been re-engaged, try again.
    • • For gates, simple repeat the steps to manually release the opener but turn anti-clockwise.
Experience frequent power outages?
If you often experience the inconvenience of power outages, it might be worthwhile adding Battery Back Up to your garage door opener. Battery Back Up ensures your garage door will continue to operate during power outages by drawing on built-in, rechargeable batteries. This device can either be added to compatible openers, or alternatively you may choose to upgrade to an opener that has this handy feature.
Find out if my opener is compatible | Learn more about Battery Back Up